Antivirus

There are no problems with the support period for the anti-virus software.

The information is from the Security Center (Action Center).

The anti-virus software subject to diagnosis is installed.

An unsupported version of anti-virus software is installed.

Information cannot be collected because the user is not logged on.

Information on the anti-virus software subject to diagnosis cannot be acquired.

Failed to acquire the information as the Security Center (Action Center) stopped.

Failed to connect to the security center (action center).

The anti-virus software subject to diagnosis was not found in the information acquired from the Security Center (Action Center).

Unable to acquire information on the anti-virus software subject to diagnosis from the Security Center (Action Center).

Failed to acquire the information as the WMI stopped.

The support expiration date of the anti-virus software in the diagnostic targets has passed.

LiveUpdate is not installed.

The anti-virus software subject to diagnosis is not installed.

Windows Defender is disabled.

*The following anti-virus software is subject to diagnosis:
[For Enterprises]
･Sophos Intercept X Advanced
･Symantec AntiVirus Corporate Edition 8.x (support ended)
･Symantec AntiVirus Corporate Edition 9.x (support ended)
･Symantec AntiVirus Corporate Edition 10.x (support ended)
･Symantec Client Security 3.x (SAV CE10.x base) (support ended)
･Symantec Endpoint Protection 11.x (support ended)
･Symantec Endpoint Protection 12.x (support ended)
･Symantec Endpoint Protection 14.x
･Virus Buster Corporate Edition 7.3 (support ended)
･Virus Buster Corporate Edition 8.0 (support ended)
･Virus Buster Corporate Edition 10.x (support ended)
･Virus Buster Corporate Edition 11.0 (support ended)
･Virus Buster Corporate Edition XG
･Trend Micro Apex One
･Trend Micro Business Security 5.0 (support ended)
･Trend Micro Business Security 5.1 (support ended)
･Trend Micro OfficeScan Client (support ended)
･Trend Micro OfficeScan Agent
･McAfee VirusScan Enterprise 8.5i (support ended)
･McAfee VirusScan Enterprise 8.7i
･McAfee VirusScan Enterprise 8.8
･McAfee Endpoint Security 10.5 (support ended)
･McAfee Endpoint Security 10.6
･McAfee Endpoint Security 10.7
･McAfee SaaS Total Protection
･Trellix Endpoint Security 10.7
[For Individuals]
･Norton AntiVirus 2004 (support ended)
･Norton AntiVirus 2005 (support ended)
･Norton AntiVirus 2006 (support ended)
･Norton AntiVirus 2007 (support ended)
･Norton AntiVirus 2008 (support ended)
･Norton AntiVirus 2009 (support ended)
･Virus Buster 2006 (support ended)
･Virus Buster 2007 (support ended)
･Virus Buster 2008 (support ended)
･Virus Buster 2009 (support ended)
･McAfee VirusScan Plus with Site Adviser (support ended)
･McAfee VirusScan Plus 2009 (support ended)
･McAfee VirusScan Plus
･McAfee Internet Security
･McAfee Total Protection
[Others]
･Windows Defender
･Anti-virus software not listed above can be diagnosed using information from the security center (action center).
However, only the information received from the security center (action center) can be diagnosed.
Example - Norton AntiVirus 2010/2011/2012, Virus Buster 2010/2011/2012, Trend Micro Business Security 6.0

There are no problems with the support period for the anti-virus software.

The anti-virus software is supported.

The information is from the Security Center (Action Center).

The information is from the Security Center (Action Center).

The anti-virus software subject to diagnosis is not installed.

The anti-virus software subject to diagnosis is not installed.

An unsupported version of anti-virus software is installed.

Although anti-virus software is installed, the support period could not be acquired.

Information cannot be collected because the user is not logged on.

Information cannot be collected because the user is not logged on.

Information on the anti-virus software subject to diagnosis cannot be acquired.

Information about the anti-virus software subject to diagnosis by this program could not be correctly acquired from the registry information.

Failed to acquire the information as the Security Center (Action Center) stopped.

Failed to acquire the information as the Security Center (Action Center) stopped.

Failed to connect to the security center (action center).

Failed to connect to the security center (action center).

The anti-virus software subject to diagnosis was not found in the information acquired from the Security Center (Action Center).

The anti-virus software subject to diagnosis was not found in the information acquired from the Security Center (Action Center).

Unable to acquire information on the anti-virus software subject to diagnosis from the Security Center (Action Center).

Unable to acquire information on the anti-virus software subject to diagnosis from the Security Center (Action Center).

Failed to acquire the information as the WMI stopped.

Failed to acquire the information as the WMI stopped.

The support expiration date of the anti-virus software in the diagnostic targets has passed.

Anti-virus software whose support period has expired is being used.
Changing to a new version is recommneded as the virus definition file can no longer be updated.

LiveUpdate is not installed.

Symantec LiveUpdate is not installed or a version that is not detectable may be installed.
LiveUpdate version 3.* can be detected.

The anti-virus software subject to diagnosis is not installed.

Anti-virus software subject to diagnosis is not installed.
Or, the name of the anti-virus software could not be acquired from Windows Action Center.

Windows Defender is disabled.

Windows Defender is disabled. Please enable Windows Defender.