E-mail Software Settings

There are no problems with the support period for the e-mail software subject to diagnosis.

There are no problems with the settings of the e-mail software subject to diagnosis.

There are no problems with the settings of the e-mail software subject to diagnosis (no account exists).

The Auto-Complete function is disabled.

The preview window is disabled.

The default e-mail format is set to plain text.

The read e-mail format is set to plain text.

The [Reply to e-mail in the same format as in the received message] function is disabled.

The software is set to block automatic download of images.

Macros are disabled or warnings about macros are given.

Warnings about suspicious activities are always displayed.

The transmission server settings are the same as the recommended settings.

The password for connecting to the server is not saved.

Microsoft Outlook is set to display all digitally signed e-mails in plain text format.

The e-mail software subject to diagnosis is not installed.

Unable to acquire information about the default e-mail software.

Thunderbird is installed but it may never have been launched.

Unable to acquire the preview status.

Information cannot be collected because the user is not logged on.

An unsupported version of e-mail software is installed.

The support period for the e-mail software subject to diagnosis has expired.

The preview window is enabled.

The e-mail transmission format is set to HTML.

The [Reply to e-mail in the same format as in the received message] function is disabled.

The [Reply to e-mail in the same format as in the received message] function is enabled.

The software is not set to block automatic download of images.

The security check for macros is disabled.

Warnings about suspicious activities are not always displayed.

The AutoComplete function is enabled.

The transmission server settings are different from the recommended settings.

The password for connecting to the server is saved.

Microsoft Outlook is not set to display all digitally signed e-mails in plain text format.

* This product diagnoses the following e-mail softwares.
･Outlook Express 6.0
･Windows Mail 6.0
･Windows Live Mail 2009
･Windows Live Mail 2011
･Mozilla Thunderbird
･Microsoft Outlook 2010
･Microsoft Outlook 2013
･Microsoft Outlook 2016
･Microsoft Outlook 2019
･Microsoft Office 365

*Please see the Details Screen for more information.
*For Outlook Express 6.0, the displayed account name is acquired from the information found in File - Users - User Management.

There are no problems with the support period for the e-mail software subject to diagnosis.

There are no problems with the support period for the e-mail software subject to diagnosis.

There are no problems with the settings of the e-mail software subject to diagnosis.

The are no problems with the e-mail software settings.

There are no problems with the settings of the e-mail software subject to diagnosis (no account exists).

There are no problems with the e-mail software the settings. (The e-mail account settings have not been configured.)

The preview window is disabled.

The preview window is disabled.

The default e-mail format is set to plain text.

The default e-mail format is set to plain text.

The read e-mail format is set to plain text.

The read e-mail format is set to plain text.

The [Reply to e-mail in the same format as in the received message] function is disabled.

The [Reply to e-mail in the same format as in the received message] function is disabled.

The software is set to block automatic download of images.

The software is set to block automatic download of images.

Macros are disabled or warnings about macros are given.

Macros are disabled or warnings about macros are given. (Microsoft Outlook 2010)

Warnings about suspicious activities are always displayed.

Warnings about suspicious activities are always displayed.

The Auto-Complete function is disabled.

The Auto-Complete function is disabled. (Microsoft Outlook)

The transmission server settings are the same as the recommended settings.

The transmission server settings are the same as the recommended settings.

The password for connecting to the server is not saved.

The password for connecting to the server is not saved.

Microsoft Outlook is set to display all digitally signed e-mails in plain text format.

Microsoft Outlook is set to display all digitally signed e-mails in plain text format.

The e-mail software subject to diagnosis is not installed.

The e-mail software subject to diagnosis is not installed.

Unable to acquire information about the default e-mail software.

Unable to acquire information about the default e-mail software. Confirm e-mail software is configured correctly.

Thunderbird is installed but it may never have been launched.

Thunderbird is installed but it may never have been launched. Launch Thunderbird so it can be diagnosed.

Unable to acquire the preview status.

The preview status cannot be acquired. Check again in a few minutes.

Information cannot be collected because the user is not logged on.

Information cannot be collected because the user is not logged on.

An unsupported version of e-mail software is installed.

E-mail software that is different from that to be diagnosed is installed.

The support period for the e-mail software subject to diagnosis has expired.

The support period for the e-mail software subject to diagnosis has expired.

The preview window is enabled.

The preview window is enabled. (There is a risk of virus infection.)

■For Outlook Express 6.0
On the menu, click Display - Layout and remove the check next to 'Display preview window.'

■For Windows Mail 6.0
On the menu, click Display - Layout and remove the check next to 'Display preview window.'

■For Windows Live Mail 2009
On the menu, click Display - Layout and remove the check next to 'Display preview window.'

*Press the Alt key to display the menu bar.

■For Windows Live Mail 2011
On the menu, click Display - Layout - Preview Window and then click Off.

■For Mozilla Thunderbird
On the menu, click Display - Layout - Preview Window. (Uncheck the box.)

*It may be necessary to restart the e-mail software for the settings to take effect.

The e-mail transmission format is set to HTML.

The e-mail transmission format is set to HTML.(There is a risk of virus infection with HTML format is used.)

■For Outlook Express 6.0
On the menu, click Tools - Options - Send, and change the outgoing e-mail settings to Text Format.

■For Windows Mail 6.0
On the menu, click Tools - Options - Send, and change the outgoing e-mail settings to Text Format.
*Press the Alt key to display the menu bar.

■For Windows Live Mail 2009
On the menu, click Tools - Options - Send, and change the outgoing e-mail settings to Text Format.
*Press the Alt key to display the menu bar.

■For Windows Live Mail 2011
Click the blue Windows Live Button (to the left of the Home button) - Options - E-mail - Send and change the outgoing e-mail format to Text Format.
On the menu, click Tools - Account Settings. On the Account Settings screen, under Edit and Address Entry, remove the check next to 'Edit e-mail in HTML format.'

■For Mozilla Thunderbird
Click the blue Windows Live Button (to the left of the Home button) - Options - E-mail - Send and remove the check next to 'Edit e-mail in HTML format.'

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the E-mail tab, change the settings for 'Create message in the following format' to Text Format.

*Contact the system administrator if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

The [Reply to e-mail in the same format as in the received message] function is disabled.

The e-mail reading format is not set to text only. (There is a risk of virus infection with HTML format is used.)

■For Outlook Express 6.0
On the menu, click Tools - Options - Read and check the box next to 'Read all messages in text format.'

■For Windows Mail 6.0
On the menu, click Tools - Options - Read and check the box next to 'Read all messages in text format.'

■For Windows Live Mail 2009
On the menu, click Tools - Options - Read and check the box next to 'Read all messages in text format.'
*Press the Alt key to display the menu bar.

■For Windows Live Mail 2011
Click the blue Windows Live Button (to the left of the Home button) - Options - Read and check the box next to 'Read all messages in text format.'

■For Mozilla Thunderbird
On the menu, click Display - Displayed Message Format and select Plain Text.

■For Microsoft Outlook 2010
On the menu, click File - Options. On the Outlook Options screen, under the Security Center tab, click the Security Center Settings button.
On the Security Center screen, under the E-mail Security tab, check the box next to 'Display all standard e-mail in text format.'

*Contact the system administrato if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

The [Reply to e-mail in the same format as in the received message] function is enabled.

'Send replies in the same format as received messages' is enabled so there is a possibility the reply will be in HTML format.

■For Outlook Express 6.0
On the menu, click Tools - Options - Send and remove the check next to 'Send replies in the same format as received messages.'

■For Windows Mail 6.0
On the menu, click Tools - Options - Send and remove the check next to 'Send replies in the same format as received messages.'

■For Windows Live Mail 2009
On the menu, click Tools - Options - Send and remove the check next to 'Send replies in the same format as received messages.'
*Press the Alt key to display the menu bar.

■For Windows Live Mail 2011
Click the blue Windows Live Button (to the left of the Home button) - Options - E-mail - Send and and remove the check next to 'Send replies in the same format as received messages.'

*It may be necessary to restart the e-mail software for the settings to take effect.

The software is not set to block automatic download of images.

The setting is configured to 'Do not download images automatically.'(Microsoft Outlook)

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the Security Center tab, click the Security Center Settings button.
On the Security Center Screen, under the Automatic Dowload tab, the check box next to 'Do not automatically download images in HTML e-mail and RSS media.'

*Contact the system administrator if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

The security check for macros is disabled.

Macros are not disabled or a warning message is not displayed for macros. (Microsoft Outlook 2010)

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the Security Center tab, click the Security Center Settings button.
On the Security Center Screen, under the Macro Settings tab, check all the boxes except 'Enable all macros.'

*Contact the system administrator if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

Warnings about suspicious activities are not always displayed.

The settings are not configured to display a warning when another program access the address book or e-mail address information, or when another program sends an e-mail message. (Microsoft Outlook 2010).

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the Security Center tab, click the Security Center Settings button.
On the Security Center Screen, under the Program Access tab, check the box next to 'Display alerts for suspicious activities.'

*Contact the system administrator if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

The AutoComplete function is enabled.

The settings are not configured to not display suggessted names using the AutoComplete function when entering e-mail address into the recipient, CC, or BCC boxes.(Microsoft Outlook 2010)

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the Outgoing Message tab, uncheck the box next to 'Display suggested names using the AutoComplete function when entering recipient, CC, and BCC.'

*Contact the system administrato if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.

The transmission server settings are different from the recommended settings.

The transmission server settings are different from the recommended settings. (Mozilla Thunderbird)

■For Mozilla Thunderbird
On the menu, click Tools - Account Settings. On the Account Settings screen, under Server Settings, change the configuration as the system administrator recommends.

*It may be necessary to restart the e-mail software for the settings to take effect.

The password for connecting to the server is saved.

The password for connecting to the server is saved. (Mozilla Thunderbird)

■For Mozilla Thunderbird
On the menu, click Tools - Options. On the Options screen, select Security - Passwords.
Click Saved Passwords and then delete any saved passwords.
The next time you enter the password, do not save it.

*It may be necessary to restart the e-mail software for the settings to take effect.

Microsoft Outlook is not set to display all digitally signed e-mails in plain text format.

Microsoft Outlook is not set to display all digitally signed e-mails in plain text format.

■For Microsoft Outlook
On the menu, click File - Options. On the Outlook Options screen, under the Security Center tab, click the Security Center Settings button.
On the Security Center screen, under the E-mail Security tab, check the box next to 'Display all digitally signed e-mail in text format.'

*Contact the system administrator if these settings are configured by a group policy.
*It may be necessary to restart the e-mail software for the settings to take effect.