Microsoft Products Update

Common messages for communicating with the Windows Update Server (WSUS) and the WindowsUpdate.log

Information cannot be collected because the user is not logged on.

Windows Update is pausing updates.

Failed to acquire the WSUS ID.

The WSUS server has not been configured.

Messages displayed during communication with the Windows Update server (WSUS)

All programs with a high priority have been applied.

There are no problems with the updates applied by Windows Update (WSUS).

Information cannot be acquired because the Windows Update (WSUS) server connection is congested.

Information cannot be acquired from the Windows Update (WSUS) server.

The is a problem with the Windows Update (WSUS) server connection.

XX of the high priority programs are not applied.

It is necessary to restart the device to apply update programs.*It is possible that update rograms have been deleted. Restart the device and execute the security diagnosis to check.

Messages displayed in the WindowsUpdate.log

There are no problems with the updates applied by Windows Update (WSUS).

Download by Windows Update (WSUS) is in progress.

The device has not connected to the Windows Update (WSUS) server within the last XX days.

The Windows update file is corrupt.

Windows Update (WSUS) has not finished applying updates (download completed).

Windows Update (WSUS) has not finished applying updates (installation incomplete).

Windows Update (WSUS) has not finished applying updates.

The device has not connected to the Windows Update (WSUS) server within the last XX days.

Windows updates via Windows Update (WSUS) have not completed for more than XX days.

It is necessary to restart the device to apply update programs.*It is possible that update rograms have been deleted. Restart the device and execute the security diagnosis to check.

Failed to acquire the installation status of Windows Update (WSUS) programs.

Information cannot be collected because the user is not logged on.

Information cannot be collected because the user is not logged on.

Windows Update is pausing updates.

Windows Update is pausing updates.
There may have unapplied updates.

Please follow the steps below to cancel [Pause Updates] under Windows Update and update it.

Failed to acquire the WSUS ID.

Windows Update is not ready.

*This message may be shown immediately after OS installation.

1. Configure the WSUS server settings as directed by the system adminstrator to use the WSUS.

2. When using Windows Update, connect to the Windows Update server and update Windows.

The WSUS server has not been configured.

The WSUS server has not been configured.(Connected to Microsoft's WindowsUpdate server)

Configure the WSUS server settings as directed by the system adminstrator

All programs with a high priority have been applied.

All important updated programs from Windows Update server are applied.

There are no problems with the updates applied by Windows Update (WSUS).

All important update programs are applied during the period designated by the system administrator.

*Even though the update programs have been applied during the period designated by system administrator, due to heavy traffic on the server, the acquired information date shows that of the previous check.

Information cannot be acquired because the Windows Update (WSUS) server connection is congested.

Information cannot be acquired because the Windows Update (WSUS) server connection is congested.

1. Check again later.

Information cannot be acquired from the Windows Update (WSUS) server.

Information cannot be acquired from the Windows Update (WSUS) server.

1. Please check the network settings of the computer, the proxy settings of the machine, and the proxy settings of Internet Options in the Control Panel.

2. Check again later.

The is a problem with the Windows Update (WSUS) server connection.

Failed to connect to the Windows Update server (WSUS) due to a network problem.

1. Confirm the network cable is securly connected to the computer.

2. Please check your computer's network settings, Microsoft Product Update Diagnostic proxy settings and Internet Options proxy settings in Control Panel.

*The option 'Use the settings in Internet Options' for this product is not compatible with automatic configuration scripts.
If automatic configuration scripts are used, select 'Set proxy server' and configure the settings manually.

*Proxy settings for this product

Confirm the proxy settings by right-clicking the task tray icon, then clicking 'Use basic functions' - 'Change proxy settings.'

XX of the high priority programs are not applied.

The high priority programs are not applied.

1. Install important update programs using Windows Update.

*For details, see the Detailed Diagnosis Results screen.

There are no problems with the updates applied by Windows Update (WSUS).

WindowsUpdate.log determines there are no problems in the following conditions are met.

1. When update programs are not detected in the search results.

2. When installation of update programs complete properly.

*Some update programs may be excluded according to the by system administrator's setting.

Download by Windows Update (WSUS) is in progress.

According to the WindowsUpdate.log, update programs are currently being downloaded by Windows Update.

Check again after installation of the update programs.

The device has not connected to the Windows Update (WSUS) server within the last XX days.

According to WindowsUpdate.log, there is no connection record to the Windows Update server (WSUS) within the past XX days (limit set by the system administrator).

Connect to the network and confirm there are no available updates.

The Windows update file is corrupt.

The contents of WindowsUpdate.log were damaged, and update information by Windows Update was not acquired.

Please delete WindowsUpdate.log, apply the necessary update program on Windows Update, and check again.

Windows Update (WSUS) has not finished applying updates (download completed).

According to WindowsUpdate.log, Windows Update has completed downloading update programs.

Check again after installation of the update programs.

*If installation doesn't start automatically, start it manually.

Windows Update (WSUS) has not finished applying updates (installation incomplete).

According to WindowsUpdate.log, Windows Update is installing programs now.

Check again after installation of the update programs.

Windows Update (WSUS) has not finished applying updates.

Update via Windows Update was confirmed from the WindowUpdate.log. However, the details could not be acquired from the log.

After installing the update, please run the check again.

*However, the presence of optional updates may also result in this diagnosis result.

The device has not connected to the Windows Update (WSUS) server within the last XX days.

According to WindowsUpdate.log, there is no connection record to the Windows Update server (WSUS) within the past XX days (limit set by the system administrator).

Connect to the network and confirm there are no available updates.

Windows updates via Windows Update (WSUS) have not completed for more than XX days.

XX days (as specified by the system administrator) have passed since Windows Updates were released, but they have not been installed.

Connect to the network and make sure that require Windows Update programs are applied.

・If Windows Update setting [Install update automatically (Recommended)] is selected, please perform diagnose again after installation completed.
・If Windows Update setting is [Download update but select whether to install or not], [Do check for updates] or [Do not check for updates (not recommended)] is selected, Please download and install the update from Windows Update.

It is necessary to restart the device to apply update programs.*It is possible that update rograms have been deleted. Restart the device and execute the security diagnosis to check.

It is necessary to restart the device to apply update programs.

It is possible that update rograms have been deleted. Restart the device and execute the security diagnosis to check.

Failed to acquire the installation status of Windows Update (WSUS) programs.

Failed to acquire the information on Windows Update (WSUS) programs from the WindowsUpdate.log.

Please confirm that the update programs required by Windows Update are installed.